1. Introduction
Welcome to Glow & Glam Trading LLC. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not use this website.
2. Company Information
Legal Company Name: Glow & Glam Trading LLC
Email: info@glowandglamllc.com
Phone: +971 56 548 8930
3. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
4. Products and Services
We make every effort to display product descriptions, images, pricing, and availability accurately. However, we do not guarantee that all information on the website is error-free, complete, or current.
We reserve the right to:
- Modify or discontinue products without notice
- Refuse or cancel orders at our sole discretion
- Limit quantities purchased per customer
5. Pricing and Payment
All prices displayed on the website are in AED unless otherwise stated.
Payments must be made through approved payment methods available on the website. Orders will only be processed after successful payment authorization.
6. Intellectual Property
All content on this website, including logos, text, graphics, images, and designs, is the property of Glow & Glam Trading LLC and may not be copied, reproduced, or used without prior written consent.
7. Limitation of Liability
Glow & Glam Trading LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or products purchased through the website.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Submit false or misleading information
- Violate any applicable laws or regulations
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
10. Amendments
Glow & Glam Trading LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice.
11. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact:
Glow & Glam Trading LLC
Email: info@glowandglamllc.com
Phone: +971 56 548 893
Privacy Policy
1. Introduction
Glow & Glam Trading LLC values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Delivery address
- Billing information
- Payment details
- Order history
- IP address and browsing information
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve our website and services
- Communicate updates and promotions
- Prevent fraudulent transactions
- Comply with legal obligations
4. Payment Information
Payment transactions are processed through secure third-party payment providers. We do not store your complete payment card details on our servers.
5. Sharing of Information
We may share your information with:
- Delivery and logistics providers
- Payment processors
- Service providers assisting in website operations
- Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
7. Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
9. Changes to this Privacy Policy
Glow & Glam Trading LLC reserves the right to amend this Privacy Policy at any time.
10. Contact Information
Glow & Glam Trading LLC
Email: info@glowandglamllc.com
Phone: +971 56 548 8930
Cancellation, Refund, and Return Policy
1. Returns and Exchanges
Customers may request a return or exchange for unopened and unused products within seven (7) days from the date of delivery.
2. Conditions for Returns and Exchanges
- The original proof of purchase, such as an invoice, is required.
- Products must be returned in their original packaging.
- Products must be unused and unopened.
- Glow & Glam Trading LLC reserves the right to decline any return or exchange request if the products do not meet the required conditions.
3. Store Credit and Exchanges
Approved returns are eligible for:
- Store credit, or
- Exchange only
Refunds to the original payment method are not provided unless required under applicable law.
4. Promotional and Offer Products
Products purchased as part of an offer, promotion, bundle, or special discount cannot be returned.
Such products may only be exchanged with another product from the same category, subject to approval.
5. Right to Reject Requests
Glow & Glam Trading LLC maintains the right to reject any return or exchange request without disclosing the reasons behind the decision.
6. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
7. Contact Information
Glow & Glam Trading LLC
Email: info@glowandglamllc.com
Phone: +971 56 548 8930
Delivery Policy
1. Delivery Timeframe
Orders are generally delivered within one (1) to three (3) business days through third-party delivery service providers.
Delivery timelines are estimates only and may vary depending on location, weather conditions, public holidays, or courier delays.
2. Delivery Responsibility
Once an order has been dispatched to the third-party delivery provider, Glow & Glam Trading LLC is not responsible for:
- Delivery delays
- Failed deliveries
- Lost or damaged packages during transit
- Incorrect addresses provided by customers
3. Customer Availability
Customers are responsible for ensuring availability at the provided delivery address to receive the order.
If the customer is unavailable at the time of delivery, Glow & Glam Trading LLC shall not be responsible for any resulting delays, failed deliveries, or additional charges imposed by the courier.
4. Express Delivery
Express delivery options may be available at checkout through third-party courier partners and may be subject to additional charges.
5. Delivery Areas
Delivery services are subject to availability within supported regions and delivery zones.
6. Contact Information
Glow & Glam Trading LLC
Email: info@glowandglamllc.com
Phone: +971 56 548 8930